Email Etiquette: Writing Clear, Polite and Effective Messages at Work
If historians of the future ever decide to investigate the rise and fall of modern civilisation, there is a reasonable chance they will begin by examining the office email. Few inventions have transformed professional communication quite so thoroughly. The email is now the backbone of business correspondence, the digital equivalent of the memo, the letter, the telephone call, and occasionally the source of mild panic at half past four on a Friday afternoon. For many professionals working in English, particularly those whose first language is not English, the workplace email can feel deceptively simple. After all, it is merely writing. Yet anyone who has spent time in an office knows that emails are far more than collections of sentences. They carry tone, intention, professionalism, and sometimes unintended consequences. An email sent in haste can create confusion. A carefully crafted message, on the other hand, can solve problems, build relationships, and move projects forward wi...
